Agency Complaint Policy Review

 

Agency Complaint Policy Review

On September 24, 2024, Supervisor Sarmiento asked that the Office of Independent Review (OIR) conduct a review of agency policies related to the filing of complaints for the five agencies that are within the OIR’s oversight authority.  Specifically, the OIR was asked to review how complaints from the public and employees are received, handled, and documented by each agency. This report summarizes the answers and policies received from each of the five agencies and makes recommendations to enhance the complaint process.

Download the full report below: